Terms & Conditions

Primrose Nails – Terms & Conditions

Last updated: June 2026

1. Appointments

We warmly recommend booking in advance to secure your preferred time. While we always strive to accommodate your requests, all appointments are subject to availability.

To ensure the best possible experience, we kindly ask that you arrive on time. Late arrivals may result in a shortened service or the need to reschedule.

2. Deposits & Payments

A deposit may be required to confirm your booking, which will be applied toward your final balance.

We accept cash and all major debit and credit cards for your convenience.

Please note that prices are subject to change without prior notice.

3. Cancellations & No-Shows

We understand that plans can change and kindly request at least 24 hours’ notice for any cancellations or rescheduling.

•Cancellations made within 24 hours may result in the loss of your deposit

•No-shows may be charged up to 100% of the treatment cost

Repeated missed appointments may require full prepayment for future bookings.

4. Late Arrivals

To ensure a seamless and relaxing experience for all clients, we offer a 10-minute grace period.

•Arrivals within 10 minutes: your treatment will proceed as scheduled, though it may be slightly adjusted

•After 10 minutes: your treatment may need to be shortened

•After 15 minutes: your appointment may be rescheduled and treated as a late cancellation

Full charges may still apply.

5. Service Guarantee

Your satisfaction is at the heart of everything we do. If you experience any concerns with your treatment, please contact us within 48 hours of your appointment.

We are happy to offer adjustments where appropriate, at our discretion. Refunds are not typically provided.

6. Health & Safety

For your safety and comfort, we kindly ask that you inform us of any medical conditions, allergies, or sensitivities prior to your treatment.

We reserve the right to decline services where it may not be safe or suitable.

All tools and equipment are thoroughly sanitised in accordance with strict hygiene standards.

7. Personal Belongings

While we take every care to provide a safe and welcoming environment, Primrose Nails cannot accept responsibility for the loss or damage of personal belongings.

8. Children & Guests

To preserve a calm and relaxing atmosphere for all clients, we kindly ask that only those receiving treatment attend their appointment.

9. Gift Vouchers

Gift vouchers are non-refundable and must be presented at the time of your appointment. Please note that expiry dates apply.

10. Right to Refuse Service

We are committed to maintaining a respectful and comfortable environment. We reserve the right to refuse or discontinue service to anyone displaying inappropriate, unsafe, or disrespectful behaviour.

11. Privacy

Your privacy is important to us. All client information is kept strictly confidential and used solely for booking and service purposes.

12. Amendments

We may update these Terms & Conditions from time to time. The most current version will always be available on our website.